Shipping policy

Shipping Policy
Last updated: February 2026

Sanshara is an Australian-founded artisan business, currently shipping from New Zealand.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During busy periods, processing may take slightly longer.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Shipping costs are calculated at checkout based on location and order weight.

International delivery times vary depending on destination and customs processing. Estimated delivery time is 7–21 business days.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Once your order has shipped, you will receive a confirmation email with tracking information (where available).

If your order is delayed, lost, or arrives damaged, please contact us within 5 days of delivery at:

We will work with you to resolve the issue promptly.